Level 1 Award in Customer Service

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COURSE DURATION

6 Weeks

NUMBER OF CREDITS

10

GUIDED LEARNING HOURS

60

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COURSE OVERVIEW

This qualification is recognised by the Qualification & Credit Framework (QCF) and is designed for people working in, or aspiring to work in, customer service related roles.

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Qualification specification

There are 2 mandatory units.

Unit No

Mandatory Unit

Credit

Level

1

Principles of personal responsibilities and working in a business environment

4

2

2

Principles of providing administrative services

4

2

3

Principles of managing information and producing documents

3

2

Assessment

Internally assessed and criterion referenced requiring a pass for all assessment criteria. Learners taking this qualification can progress into employment or to further education, including working towards the next level of qualifications such as the Pearson BTEC Level 2 Award/Certificate in Customer Service (QCF) and the Pearson BTEC Level 3 Award/Certificate in Customer Service (QCF).

Units

Unit No

Mandatory Unit

Credit

Level

1

Dealing with customers and their expectations

3

1

2

Providing safe and effective customer service

7

1

Want to become a Customer Service Professional

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