Level 2 Award in Customer Service

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COURSE DURATION

6 Weeks

NUMBER OF CREDITS

10

GUIDED LEARNING HOURS

65

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COURSE OVERVIEW

This qualification is recognised by the Qualification & Credit Framework (QCF) and is designed for people working in, or aspiring to work in, customer service related roles.

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Qualification Specification

Two mandatory units

Assessment

Internally assessed and criterion referenced requiring a pass for all assessment criteria. Learners taking this qualification can progress into employment or further education, including qualifications such as the Pearson BTEC Level 2 Certificate in Customer Service (QCF) or the Pearson BTEC Level 3 Award/Certificate in Customer Service (QCF).

Units

Unit No

Mandatory Unit

Credit

Level

1

Understanding good customer service

6

1

2

Delivering effective customer service

4

1

Want to become a Customer Service Professional

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