Level 1 Award in Customer Service

Level 1 Award in Customer Service

DURATION
6 Weeks

AWARDING INSTITUTION
The qualifications are awarded by Pearson Education.

CERTIFICATION
The final certificate is issued by Pearson Education to successful student.

COURSE FEES
£300

Course Overview

This qualification is recognised by the Qualification & Credit Framework (QCF) and is designed for people working in, or aspiring to work in, customer service related roles.

Qualification Specification

There are 2 mandatory units.

Unit No

Mandatory Unit

Credit

Level

1

Principles of personal responsibilities and working in a business environment

4

2

2

Principles of providing administrative services

4

2

3

Principles of managing information and producing documents

3

2

Assessment

Internally assessed and criterion referenced requiring a pass for all assessment criteria. Learners taking this qualification can progress into employment or to further education, including working towards the next level of qualifications such as the Pearson BTEC Level 2 Award/Certificate in Customer Service (QCF) and the Pearson BTEC Level 3 Award/ Certificate in Customer Service (QCF).

Units

Unit No

Mandatory Unit

Credit

Level

1

Dealing with customers and their expectations

3

1

2

Providing safe and effective customer service

7

1

Want to become a Customer Service Professional

TRANSFORMING PEOPLE WITH SKILLS

Transforming people with skills as we aim to inculcate in our students, the innovative skills required for their careers in business, education or health and social care.

 
University of Chichester
QAA
Pearson
Advanced HE
TEF
Disability Confident Committed Organisation