Level 2 Award in Customer Service

Level 2 Award in Customer Service

DURATION
6 Weeks

AWARDING INSTITUTION
The qualifications are awarded by Pearson Education.

CERTIFICATION
The final certificate is issued by Pearson Education to successful student.

COURSE FEES
£500

Course Overview

This qualification is recognised by the Qualification & Credit Framework (QCF) and is designed for people working in, or aspiring to work in, customer service related roles.

Qualification Specification

Two mandatory units

Assessment

Internally assessed and criterion referenced requiring a pass for all assessment criteria. Learners taking this qualification can progress into employment or further education, including qualifications such as the Pearson BTEC Level 2 Certificate in Customer Service (QCF) or the Pearson BTEC Level 3 Award/Certificate in Customer Service (QCF).

Units

Unit No

Mandatory Unit

Credit

Level

1

Understanding good customer service

6

1

2

Delivering effective customer service

4

1

Want to become a Customer Service Professional

TRANSFORMING PEOPLE WITH SKILLS

Transforming people with skills as we aim to inculcate in our students, the innovative skills required for their careers in business, education or health and social care.

 
University of Chichester
QAA
Pearson
Advanced HE
TEF
Disability Confident Committed Organisation