National Student Survey

NATIONAL STUDENT SURVEY

Once again, our continuous dedication and commitment to the welfare and academic achievement of our students have been appreciated by the student body. The NSS 2021 survey results have shown that the overwhelming majority of LSME students are satisfied with the entire services we provided in the 2020/21 academic year.

The overall student satisfaction of 96.36% ranks LSME among the top 25 providers in England, according to the NSS 2021 survey results. The institution has outperformed several higher education providers with a satisfaction rate of almost 20pp above the national average for England. There was an improvement in the quality of responses this year in comparison to the 2020 results irrespective of all the adversities faced by LSME and most higher education providers in the 2020/21 academic year.

In response to the publication of the results, Dr Sarita Parhi, the Principal of the College remarked that the result of the survey is another example of the accomplishments of the institution and its student community. She expressed her sincere appreciation to her staff for their commitment to student support and the provision of quality education in these difficult times. The students were also commended for their honesty and loyalty to their institution.

On this special announcement, the Chair of LSME Board of Governance, Professor Stephen McKinney states added: “This is a wonderful achievement by the LSME, especially during these very challenging times for education. This demonstrates once again the commitment of the all of the staff to the educational development and welfare of the students. This is a public recognition of the excellence of this institution.”

Conducted earlier in the year by an independent organisation, students were asked various questions about their student experience, including teaching, learning resources, assessment and feedback, learning community, student voice, and their overall satisfaction. It is encouraging to note that our student satisfaction rate for every survey question was higher than the average for English higher education providers. The response rate for this year’s survey was a staggering 99%, which is over 20pp higher than the overall sector average response rate.

Considering the hard work and commitment of our staff to enhance the learning experience of our students during the year, the survey results did not come as a surprise but rather a true reflection of our performance. To further enhance the online learning introduced in the previous year, our academic staff were trained on how they could engage students more effectively in online lessons. We also continued to improve on the learning resources for online delivery. Our term-wise Student Rep orientation programme continued to improve the awareness of the extent of the opportunities available to students via their student representation. Our Access and Participation projects also supported students in financial difficulties with bursaries and hardship funds. Academic staff have also worked hard and continuously improve on their practice as per feedback and comments provided by students. The survey results provide another opportunity to reflect on how we can continue to build on our strengths and overcome our weaknesses. We continue to look forward to future growth and development that is aligned with our existing ethos, values and culture.

For four years in a row, LSME has performed exceptionally well in the National Student Survey (NSS). The NSS2020 took place under difficult circumstances created by the uncertainties surrounding HE in the UK due to the Covid-19 pandemic. Nevertheless, our students’ satisfaction remained higher than the sector average in all categories.

Conducted earlier in the year by an independent organisation, students were asked various questions about their student experience, including teaching, learning resources, assessment and feedback, learning community, student voice, and their overall satisfaction. The response rate for this year’s survey was 95%, which is over 20pp higher than the overall sector response rate.

LSME achieved an overall satisfaction of 87.5% which is approximately 5pp above the national benchmark. The satisfaction rate for every different category of questions is higher than the national average as shown in the table below:

Question Categories

LSME 2020 (%)

Sector 2020 (%)

Teaching on my course

90.00

83.87

Learning resources

90.83

85.75

Learning opportunities

89.17

82.89

Assessment and feedback

86.25

72.60

Academic support

91.67

79.43

Organisation and management

81.67

73.76

Learning community

86.25

75.67

Student voice

89.17

73.56

Student representation

87.18

55.99

Overall Satisfaction

87.50

82.65

Throughout the academic year, we continued to enhance higher education provision. Following the government announcement of the lockdown in March 2020, we arranged a swift transition to online teaching and learning within 24 hours to ensure there is minimum or no disruption to our academic provision. There was an improvement in learning resources in the academic year following the opening of our second campus. Our term-wise Student Rep orientation programme continued to improve the awareness of the extent of the opportunities available to students via their student representation. Academic staff have also worked hard and continuously improved on their practice as per feedback and comments provided by students. This survey has provided another opportunity for a reflection on the areas for improvement and of good practice for immediate dissemination across the institution. We continue to look forward to a future growth and development that is aligned with our existing ethos, values and culture.

You can download the detailed LSME 2020 NSS results from the link below:
https://www.officeforstudents.org.uk/advice-and-guidance/student-information-and-data/national-student-survey-nss/get-the-nss-data/#datafiles

For three years in a row, LSME has performed exceptionally well in the National Student Survey (NSS). This year’s results in particular, a remarkable improvement on previous years, would see the institution climb up the NSS league tables if we were duly represented as such. Conducted earlier in the year, students were asked various questions about their student experience, including teaching, learning resources, assessment and feedback, learning community, student voice, and their overall satisfaction. The response rate for this year’s survey was 97.5%, the highest on record in the last three years. Students are asked to rate the extent to which they agree with relevant questions under each categories on a scale of 1 – 5, where 5 denotes definite agreement. The percentage satisfaction is a combination of students who either definitely agree or mostly agree (4 or 5). LSME achieved an overall satisfaction of 97.5% which is approximately 10pp above our benchmark in the NSS 2019 with subject specific satisfaction ranging from 95-100%. The overall satisfaction of our students as well as satisfaction within different categories of questions is generally higher than the national average as shown in the data below (rounded to the nearest whole number):

Question Categories LSME-2018 (%) LSME-2019 (%) England (Full-time Higher Education) (%) 2019
Teaching on my course 91 97.5 84
Learning resources 86 90.5 86
Learning opportunities 91 96.4 86
Assessment and feedback 91 95.9 73
Academic support 88 96.8 80
Organisation and management 84 94.9 75
Learning community 90 95.6 77
Student voice 88 95.4 74
Student representation 71 89.6 57
Overall Satisfaction 88 97.5 83

The results of this year’s survey suggests significant gains from the 2018 results in comparison to the English national data and is a testament of our normal practice of building on our strengths and working hard to overcome our weaknesses to foster continuous improvement in every aspect of our provision. As per last year’s survey, a robust term-wise student rep orientation programme was introduced to improve awareness of the extent of the opportunities available to students via their student representation. Academic staff have also worked hard and continuously improved on their practice as per feedback and comments provided by students. The results of the survey give us the opportunity to reflect on our good practice and other areas we could develop in the near future to maintain this level of satisfaction.

The entire staff and students of LSME are proud of this achievement and are looking forward to a future growth and development that is aligned with the existing ethos and culture of mutual respect, transparency, team work and continuous improvement.

You can download the detailed LSME 2019 NSS results from the link below:
https://www.officeforstudents.org.uk/advice-and-guidance/student-information-and-data/national-student-survey-nss/get-the-nss-data/#datafiles.

The National Student Survey (NSS) was conducted early this year. The students were asked various questions about their student experience, including teaching, learning resources, assessment and feedback and their overall satisfaction.

Respondents to the NSS are asked to rate the extent to which they agree with a number of statements on a scale of 1 – 5, where 5 denotes definite agreement. The percentage satisfaction is the percentage of students who either definitely agree or mostly agree (4 or 5).

The ‘percentage agree’ score for Question 27 ‘Overall Satisfaction’ is the measure commonly used in reporting on the NSS. LSME achieved an overall satisfaction of 88% in the 2018 NSS (our benchmarked overall satisfaction was 85%) with subject specific satisfaction ranging from 71-91%. The overall satisfaction of our students as well as satisfaction within different categories of questions is generally higher than the national average as shown in the data below (rounded to the nearest whole number).

Question Categories LSME (%) England (Full-time Higher Education) (%)
Teaching on my course 91 84
Learning resources 86 85
Learning opportunities 91 83
Assessment and feedback 91 74
Academic support 88 80
Organisation and management 84 75
Learning community 90 76
Student voice 88 73
Student representation 71 57
Overall Satisfaction 88 83

The results of the NSS survey is an accurate representation of the voice of our students and gives us the opportunity to identify our strengths as well as our weaknesses and draw up action plans to address the issues raised by our students. LSME is committed to improving the quality of its provision using feedback from its learners.

You can download the detailed LSME 2018 NSS results from the link below:

https://www.officeforstudents.org.uk/nss2018/NSS2018_summary_data.xlsx

The National Student Survey (NSS) was conducted early this year. The students were asked various questions about their student experience, including teaching, learning resources, assessment and feedback and their overall satisfaction.

Respondents to the NSS are asked to rate the extent to which they agree with a number of statements on a scale of 1 – 5, where 5 denotes definite agreement. The percentage satisfaction is the percentage of students who either definitely agree or mostly agree (4 or 5).

The ‘percentage agree’ score for Question 27 ‘overall satisfaction’ is the measure commonly used in reporting on the NSS.

LSME achieved an overall satisfaction of 91% in the 2017 NSS (our benchmarked overall satisfaction was 88%) with subject specific satisfaction ranging from 73-100%. The overall satisfaction of our students as well as satisfaction within different categories of questions is generally higher than the national average.

A more detailed overall result in comparison to the national average for England is as follows:

Question Categories LSME (%) England (full time Higher Education) (%)
Teaching on my course 92 85
Learning resources 80 85
Learning opportunities 91 84
Assessment and feedback 84 73
Academic support 92 80
Organisation and management 87 76
Learning community 83 79
Student voice 80 70
Overall Satisfaction 91 84

The results of the NSS survey is an accurate representation of the voice of our students and gives us the opportunity to identify our strengths as well as our weaknesses and draw up action plans to address the issues raised by our students. LSME is committed to improving the quality of its provision using feedback from its learners.

You can download the detailed LSME 2017 NSS results from the link below:

http://www.hefce.ac.uk/lt/nss/results/2017/

 
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