For four years in a row, LSME has performed exceptionally well in the National Student Survey (NSS). The NSS2020 took place under difficult circumstances created by the uncertainties surrounding HE in the UK due to the Covid-19 pandemic. Nevertheless, our students’ satisfaction remained higher than the sector average in all categories.
Conducted earlier in the year by an independent organisation, students were asked various questions about their student experience, including teaching, learning resources, assessment and feedback, learning community, student voice, and their overall satisfaction. The response rate for this year’s survey was 95%, which is over 20pp higher than the overall sector response rate.
LSME achieved an overall satisfaction of 87.5% which is approximately 5pp above the national benchmark. The satisfaction rate for every different category of questions is higher than the national average as shown in the table below:
| Question Categories |
LSME 2020 (%)
|
Sector 2020 (%)
|
| Teaching on my course |
90.00
|
83.87
|
| Learning resources |
90.83
|
85.75
|
| Learning opportunities |
89.17
|
82.89
|
| Assessment and feedback |
86.25
|
72.60
|
| Academic support |
91.67
|
79.43
|
| Organisation and management |
81.67
|
73.76
|
| Learning community |
86.25
|
75.67
|
| Student voice |
89.17
|
73.56
|
| Student representation |
87.18
|
55.99
|
| Overall Satisfaction |
87.50
|
82.65
|
Throughout the academic year, we continued to enhance higher education provision. Following the government announcement of the lockdown in March 2020, we arranged a swift transition to online teaching and learning within 24 hours to ensure there is minimum or no disruption to our academic provision. There was an improvement in learning resources in the academic year following the opening of our second campus. Our term-wise Student Rep orientation programme continued to improve the awareness of the extent of the opportunities available to students via their student representation. Academic staff have also worked hard and continuously improved on their practice as per feedback and comments provided by students. This survey has provided another opportunity for a reflection on the areas for improvement and of good practice for immediate dissemination across the institution. We continue to look forward to a future growth and development that is aligned with our existing ethos, values and culture.
You can download the detailed LSME 2020 NSS results from the link below:
https://www.officeforstudents.org.uk/advice-and-guidance/student-information-and-data/national-student-survey-nss/get-the-nss-data/#datafiles
